What This FAQ Section Covers for You
This FAQ is organised around the questions we actually see from people opening accounts and making their first transactions. We cover the account registration flow, how local wallet deposits are processed through bKash, Nagad, and Rocket, what happens during withdrawal verification, and how to reach the support team when something doesn't go as expected. Availability of our platform depends on your local
law and eligible regions — we do not make blanket eligibility claims. Each answer below is written from how the platform actually operates, not from a general template. Where a process has a specific step — like confirming your wallet number during account setup, or entering your bKash PIN when sending a deposit — we name that step clearly. If you're in
Dhaka and accessing the lobby on mobile, the same account and FAQ answers apply. We update this section when processes change rather than leaving outdated answers in place.
- bKash deposit flow
- Nagad wallet
- Rocket transfer
- Account verification